REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your TRU Gaming, LLC reservation. A deposit of 50% of the total price must be paid within 48 hours of the booking being accepted or our system will automatically cancel your booking. The balance for your event total price must be paid no later than 10 days before your event date. Extra fees may apply if the balance is not paid on time. Please call us for special circumstances. There will be a $50 cancellation fee for all parties or events canceled after receiving payment. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of the scheduled event. NO REFUND if a 2-hour party reservation is canceled within 14 days of your event. NO REFUND if a 3+ hour Event reservation is canceled within 30 days of your event. TRU Gaming LLC will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
Infinite Gaming, LLC is committed to protecting your privacy. We use the information we collect on the site to make bookings with TRU Gaming, LLC as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge may be applied for locations in excess of 15 miles from our home zip code of 77651 (Port Neches, TX) See our Service Area for more information on travel surcharge.
BAD WEATHER:
The Infinite Gaming, LLC trailer was designed for all types of weather conditions. The theater is insulated, and climate controlled with both heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. Light rain is not terms for cancellation or rescheduling. During light rain, the Game Coach may choose to close the outside Television Display to protect electronic equipment. Gaming will continue inside the trailer. Since we are in the Houston Area, If FLASH FLOODS, TROPICAL STORMS, or HURRICANES are in the forecast, YOU MUST reschedule your event. In the event of other severe weather (lightning, very high winds, flooding, and/or extremely heavy rains, snow, or ice), we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snowstorm, tropical storm, or hurricane), please contact us to begin rescheduling.
SUPERVISED CHILDREN:
Children under 6 are NOT allowed in the Gaming Theatre.
Most of our games are age appropriate for gamers 6 and up. Younger gamers can participate outside the Game Theatre with Parent Supervision. They cannot be left unattended on our chairs to game on their own. This is for the safety of little ones. We cannot supervise them or protect them from falling off chairs, crawling under the Trailer or going into the street as we are monitoring other gamers inside and out.
Please discuss this with all parents coming to your event. We will not argue with any of your guests about this; we will simply ask them to leave the gaming theater.
We RESERVE the right to refuse gaming to any non-cooperative guests or shut down the party, if necessary, with NO REFUND.
You must agree to this policy for your booking to be accepted.
FOOD/DRINK:
TRU Gaming LLC does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the game theater.
ALCOHOL/DRUGS:
You may serve alcohol at a TRU Gaming LLC event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the TRU Gaming LLC equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
REFUSAL OF SERVICE:
TRU Gaming LLC reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests, or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.
DAMAGE/INJURY:
TRU Gaming LLC or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, TRU Gaming LLC reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage by the client’s guests. TRU Gaming LLC or its employees assume no responsibility for injuries sustained on the client’s property or designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Fan Page and/or our web site. (No names or addresses are posted.) If you do not want our Game Coach to take these pictures or post them on social media or our web site please notify us via email prior to the party, or be sure to choose the “no Facebook photo” option when booking. This is a service we provide for our guests so they can be sure to capture their party as it happens.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires, and entertains. Tipping for good service is a great idea, but not required.
TRU GAMING LLC TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property, or equipment. Our truck and trailer combination are very long, and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off a hardened surface.
VIDEO GAME RATINGS:
TRU Gaming, LLC will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event, please send a contact us indicating the game(s) you prefer or let the Game Coach know as soon as you can after he/she gets there. It is also recommended that all clients e-mail us well before the event.
Booking any party with TRU Gaming LLC constitutes your agreement with these policies.
